Shipping Policy

At Vallcha, each delivery is arranged individually to ensure a secure and reliable experience.

U.S. Shipping

Complimentary FedEx shipping is included for confirmed purchases delivered within the United States, unless otherwise stated in your personalized proposal or invoice.

International Shipping

FedEx International shipping is available worldwide for an additional cost. International shipping charges, insurance options, delivery estimates, customs responsibilities, and applicable taxes or duties will be confirmed in your personalized proposal before payment.

Order & Production Timing

Ready-to-ship pieces are typically prepared for dispatch within 1–3 business days after payment is received. Made-to-order, bespoke, engraved, resized, customized, or specially sourced pieces may require additional time for sourcing, production, inspection, or preparation.

Estimated timelines are provided in good faith but are not guaranteed. Production, customs clearance, weather, carrier delays, and other factors outside Vallcha’s control may affect delivery timing.

Shipping Confirmation

Once your piece has shipped, you will receive a confirmation email with tracking information.

Customs, Duties & Taxes

For international deliveries, the client is responsible for all customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country, unless otherwise confirmed in writing in the personalized proposal.

Signature Requirement

Vallcha may require an adult signature upon delivery, particularly for high-value purchases. The client is responsible for ensuring that someone is available to receive the package.

Delivery Responsibility

Once FedEx confirms delivery to the approved shipping address, Vallcha is not responsible for packages that are lost, stolen, misplaced, or damaged after delivery. If there is a delivery issue, the client should contact FedEx promptly and notify Vallcha at [email protected].

Changes to Delivery

After a proposal has been approved, or once a shipment has been prepared or dispatched, Vallcha may be unable to change the shipping address, delivery method, or recipient details.

Address Accuracy

Clients are responsible for providing a complete and accurate shipping address. Vallcha is not responsible for delays, losses, or returned shipments caused by incorrect or incomplete information provided by the client.