FAQ

How does shopping with Vallcha work?

Vallcha offers a more personal jewelry-buying experience. You can explore available pieces online, then contact us to request a personalized proposal based on the item, specifications, availability, and delivery destination.

For many purchases, we confirm the final details individually before payment is requested. This allows us to provide more tailored guidance, accurate pricing, and a more personal level of service.

Do you offer direct online checkout?

Some purchases may be completed through a secure payment link, while other pieces are handled through a personalized proposal or invoice. The exact process depends on the item, price point, customization, and shipping destination.

Before payment is requested, we confirm the relevant details of the piece, including availability, specifications, pricing, estimated timeline, and shipping arrangement.

How do I request a personalized proposal?

You can contact us through our contact us page or by email at [email protected]. Let us know which piece you are interested in, along with any preferences for size, metal, center stone, budget, or timeline.

We will then follow up with availability, details, pricing, and next steps.

What is your return policy?

Eligible ready-to-ship items may be returned within 7 calendar days of delivery, provided the return is authorized in writing and the item is returned in its original condition with all original packaging, certificates, and accompanying materials.

Custom, bespoke, made-to-order, engraved, resized, altered, personalized, specially sourced, and final-sale items are not eligible for return, exchange, or refund. For full details, please review our Return Policy before payment.

Which items are final sale?

Custom, bespoke, made-to-order, engraved, resized, altered, personalized, specially sourced, and final-sale items are final sale. Once sourcing, production, stone allocation, resizing, engraving, or other custom work has begun, those items are not eligible for cancellation, return, or refund.

This helps us protect the time, materials, and labor involved in creating or modifying a piece specifically for you.

Do you have a showroom or private appointments?

We work with clients through a personalized and flexible process. If you are interested in seeing a piece, discussing a project, or arranging an appointment, please contact us directly.

Availability for in-person viewing or consultation may vary depending on the item and schedule.

What payment methods do you accept?

We accept major credit cards, bank wire transfers, and other approved payment methods depending on the transaction. In some cases, we may send a secure payment link for card payment.

For certain high-value, international, custom, or specially sourced orders, payment by bank wire may be required.

Are your diamonds certified?

Yes. Eligible center stones and loose diamonds are accompanied by certification from recognized gemological laboratories such as GIA or IGI, depending on the stone.

Where applicable, certificate details help verify the diamond’s cut, color, clarity, carat weight, measurements, and identifying characteristics.

Do you offer custom jewelry?

Yes. We welcome custom jewelry requests, including engagement rings, anniversary bands, pendants, and one-of-a-kind pieces.

Our custom process typically includes consultation, design development, stone sourcing, review of specifications, and final approval before production begins. Custom and specially sourced pieces are final sale.

Can my ring be resized?

Many ring styles can be resized, but this depends on the design, setting, metal, and stone layout. Some pieces can be adjusted easily, while others may have limitations or may not be suitable for resizing.

If you are unsure about sizing, contact us before confirming your purchase so we can guide you toward the best option.

Do you offer warranty or repair services?

We offer aftercare and repair support and provide a 1-year limited warranty against verified manufacturing defects in workmanship under normal wear.

This does not cover normal wear and tear, accidental damage, improper use, loss, theft, or third-party modifications. If you need an inspection or repair, please contact us and we will review the next steps.

Is my personal and payment information secure?

We use reasonable security measures and trusted payment providers to help protect your personal and payment information. Payment details are handled through secure processing methods rather than informal payment collection.

For more information about data handling, please review our Privacy Policy.