FAQ

What is your return policy?

If you are not completely satisfied with your order, you may return eligible items within 7 days of shipment for a full refund or exchange, provided the items are returned in their original condition and packaging. Custom, engraved, special-order, altered, or damaged items are non-returnable.

To start a return, please contact our Customer Service team through the Contact Us page. Once your return is approved, we will email you a prepaid, fully insured FedEx 2-Day label and instructions for safely packaging your item.

Refunds are processed within two weeks after the return is received and inspected, and refunds are issued to the original form of payment. Bank wire payments are refunded by company check. Loose diamonds must be returned with the original laboratory grading report, or a replacement certificate fee may apply.

Is there a physical store or showroom?

Yes. Vallcha Jewelry has a retail location and showroom in New York City, but our primary focus is online. This lets us keep overhead low while still offering strong service, competitive pricing, and a flexible shopping experience.

If you are in or near NYC, please contact us to ask about showroom availability or appointment options. If you are shopping from elsewhere, you can still browse and purchase online with free shipping and eligible return options.

Is shopping with Vallcha Jewelry secure?

Yes. Our checkout uses secure encryption and anti-fraud protection to help protect your transaction. We use 256-bit SSL encryption so your information is transmitted securely when you place an order.

Is my personal and payment information secure?

Yes. Vallcha Jewelry uses industry-standard encryption technology to protect your personal information and payment details during checkout.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Venmo. We also accept bank wire transfers, which may qualify for a 1.5% discount on eligible orders over $1,000.

For wire transfer orders, processing begins once we receive bank confirmation of the completed transfer. For international orders or orders over $20,000, we may require payment by bank wire.

If you prefer to pay by card for a specific piece of jewelry, we can send you a secure payment link via Stripe so you can complete your purchase conveniently. If needed, our team may also request additional verification for certain purchases to help protect against fraud.

Can I see or try on a piece before purchasing?

We understand that fine jewelry is a personal purchase, and many customers want to see a piece in person before deciding. That is why we offer free shipping on all orders and a 30-day money-back guarantee on eligible items.

If a piece does not feel right after delivery, you can return it in accordance with our return policy.

Do you offer help with ordering?

Yes. If you need help placing an order, our team is happy to assist you through the Contact Us page or live chat. We can help with product questions, checkout support, and order guidance.

Why should I buy online?

Buying online makes it easier to shop on your own schedule, compare styles, and review detailed product information before making a decision. It also gives you access to a wider selection than a typical storefront.

At Vallcha Jewelry, online shopping also means competitive pricing, secure checkout, high-quality imagery, and a clear return process for eligible items.

Can my ring be resized?

Yes, most of our ring designs can be resized to fit your finger comfortably. Simple bands and many solitaire or halo settings can usually be adjusted by half to two full sizes up or down, depending on the design and metal. Styles with intricate pave, micro‑pavé, side‑set stones, or structural complexity may have limits, and some pieces cannot be resized at all.

If you are unsure of your size, contact us before ordering and we can help you choose the right starting size or suggest a future resize. Resizing is typically done in our New York workshop, and turnaround time is 1–2 weeks depending on volume.

Are your diamonds certified?

Yes, all of our center stones and eligible diamonds come with certification from recognized gemological laboratories such as IGI or GIA, depending on the stone and collection. Each certificate documents the diamond’s 4 Cs (cut, color, clarity, carat weight), measurements, and any key identifiers so you can verify that the stone matches your description.

You can view the certificate number and key details on the product page for certified stones, and the physical report is included with the loose diamond or shipped with the finished piece. If you ever sell or insure your jewelry, this certificate is important documentation of the stone’s quality and value.

For loose diamonds, we require the original grading report to be returned with the stone if you decide to return it, unless otherwise stated in our return policy.

Do you offer warranty or repair services?

Vallcha Jewelry offers long‑term aftercare and repair support to help keep your jewelry looking beautiful and secure. While we do not offer a traditional “lifetime” warranty, our craftsmanship is backed by professional repair and maintenance services.

If you notice a loose stone, bent prongs, or a damaged setting, contact our team and we will arrange an inspection and repair. We can also tighten stones, refinish metals, and clean your jewelry to restore its luster. Because fine jewelry is worn daily, we recommend periodic inspections, especially for rings that experience frequent wear.

We do not warrant against normal wear and tear, loss, theft, or damage caused by improper use or accidents, but our team will always work with you to provide transparent repair options and fair pricing.

Do you offer custom jewelry?

Yes. Vallcha Jewelry welcomes custom jewelry requests, including personalized engagement rings, anniversary bands, bespoke pendants, and one‑of‑a‑kind statement pieces. If you have a design in mind, a rough sketch, or a moodboard, we can translate it into a detailed proposal and a 3D model or render so you can visualize the piece before production.

Our process typically involves:

1. A consultation (via contact form or email) where you share your vision, budget, and timeline.

2. Design development and stone sourcing based on your specifications.

3. A 3D preview or model and estimated production time.

4. Final approval and confirmation before we begin crafting your piece.

Custom, engraved, and special‑order items are made to your exact requirements, so they are final sale and cannot be returned or exchanged unless there is a manufacturing defect. Turnaround time varies by complexity but is usually 4–8 weeks, with some projects requiring longer depending on stone availability and design detail.

If you tell me your exact policy on ring resizing and warranty (e.g., “one free resize within 30 days” or “craftsmanship warranty for 1 year”), I can tighten those two sections to match your current rules verbatim.