Private Client Terms, Payment & Returns
Vallcha provides a personalized jewelry consultation and sourcing experience. Product listings, images, and inquiries on vallcha.com are intended to help clients explore available designs and request a personalized proposal.
Personalized Proposals
Before payment is requested, Vallcha will provide a personalized written proposal or invoice confirming, where applicable, the item’s availability, final specifications, selected stone or gemstone details, metal, ring size, pricing, estimated production or delivery timeline, shipping arrangement, and applicable terms.
All pricing, availability, specifications, estimated timelines, and delivery arrangements are subject to confirmation in the personalized proposal or invoice.
Approval & Payment
A purchase is confirmed only after the client approves the personalized proposal and payment is received. By approving a proposal and submitting payment, the client confirms that they have reviewed and accepted the selected item, applicable specifications, pricing, estimated timeline, shipping arrangement, and return terms.
Vallcha may require payment in full or in part before reserving an item, sourcing a stone, beginning production, or arranging a shipment.
Eligible Ready-to-Ship Returns
Eligible ready-to-ship pieces may be returned within 7 calendar days of confirmed delivery, provided that:
- The client requests return authorization in writing by contacting [email protected] within 7 calendar days of delivery
- The item is shipped back within 7 calendar days of delivery and is postmarked within that period
- The item is unworn, unused, unaltered, undamaged, and in its original condition
- All original packaging, tags, certificates, documentation, and accompanying materials are included
Returns sent without written authorization may not be accepted.
Inspection
All returns are subject to inspection upon receipt. Vallcha reserves the right to deny a refund if an item is returned worn, altered, damaged, incomplete, or without original certificates or documentation.
Final Sale Pieces
Custom, bespoke, made-to-order, specially sourced, engraved, resized, altered, personalized, modified, or final-sale pieces are final sale and are not eligible for return, exchange, or refund.
Payments or deposits toward these pieces become non-refundable once design approval, sourcing, stone allocation, production, engraving, resizing, modification, or other custom work has begun.
Exchanges
Eligible ready-to-ship pieces may be considered for exchange, subject to availability and written approval by Vallcha. If the selected replacement has a higher price, the client is responsible for the difference.
Refunds
Once an eligible return is received and approved, Vallcha will issue a refund to the original payment method within 5–10 business days. Financial institutions may require additional time to post the refund.
Original shipping charges, international shipping charges, insurance fees, customs duties, VAT, import taxes, brokerage fees, and other carrier or destination-country charges are non-refundable unless the return is caused by an error by Vallcha or a verified manufacturing defect.
Return Shipping
Unless the return is due to a Vallcha error or verified manufacturing defect, the client is responsible for return shipping costs. Returns must be shipped using an insured, trackable service, and the client should retain proof of shipment.
Vallcha is not responsible for return packages that are lost, stolen, or damaged in transit.
Contact
For proposal, payment, return, or exchange questions, please contact:
Vallcha LLC
Attn: Valentin Shlyakhtichev
57 Murray St
Elizabeth, NJ 07202
United States
[email protected]
