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Frequently asked questions
Please reach out to us through the contact us page or chat
Why should I buy online?
- Convenience - Shop from anywhere, at any time, without leaving your home.
- Wide Selection - Online stores offer a wider variety of products and styles than brick-and-mortar stores.
- Competitive Pricing - Online retailers often have lower overhead costs and can pass savings onto customers.
- Detailed Product Information - Product details, specifications, and high-quality images allow you to make informed purchasing decisions.
- Easy Return Policy - Most online retailers have simple and hassle-free return policies.
- Secure Shopping - Reputable online retailers employ secure checkout processes and encrypted connections to protect customer information and transactions.
Need assistance with ordering?
For help with placing your order, please reach out to us through the contact us page or chat.
Can I try on the piece of jewelry that I saw on your website, as I am really fond of it?
At Vallcha, we understand the significance of trying on jewelry. That's why we provide free shipping on all orders without any minimum purchase requirement. Additionally, our confidence in the quality of our jewelry is reflected in our money-back guarantee. If for any reason you're not satisfied, you can return your item within 30 days for a full refund.
What is your return policy?
If you are not satisfied with your order, you can return it within the first 30 days of shipment for a full refund or exchange. We will even cover the return shipping cost for U.S. and Canada customers, with a limit of three returns per customer. International customers will incur a small return shipping fee of $50. Note that engraved items will incur a $25 re-polishing fee. To initiate a return, simply follow these steps:
- Contact our Customer Service team through the Contact Us page.
- Advise the representative of your intention to return the order.
- Within one business day, we will email you a prepaid, fully insured FedEx 2-Day label along with instructions for safely packaging your items.
- Take the order and the label to the nearest FedEx location and mail it back to us. FedEx will provide you with packaging materials if needed.
- Your order should arrive at our office within two business days (excluding weekends and holidays).
- Refunds will be processed within two weeks and will be issued in the original form of payment. Bank wires will be refunded with a company check.
Please note, improperly packaged items, items shipped beyond the 30-day return period, and uninsured items will not be accepted. Returned merchandise must be undamaged and in "new and unused condition." Used or damaged items, or items showing obvious signs of alteration by a jeweler other than Vallcha, will not be accepted.
Loose diamonds must be accompanied by the original laboratory grading report or a $150 fee will be charged to replace the certificate. Special orders cannot be returned, unless they are rings with a mounted center diamond, such as the Design Your Own rings.
Is there a physical store located in my state?
Although we have a retail location and showroom in New York City, our primary focus is online. This allows us to keep our overhead costs low and concentrate on providing you with exceptional quality and service. Even if you're not located in NYC, you can still enjoy the benefits of shopping with us.
Simply order your jewelry and take advantage of our free shipping, 30-day money-back guarantee, and complimentary ring resizing within the first year of your purchase.
Is shopping with Vallcha secure?
At Vallcha, we prioritize the security of our customers' purchases. Our checkout process utilizes secure encryption and anti-fraud protection for all credit card transactions. To ensure the protection of sensitive information, we use 256-bit SSL encryption. Shop with peace of mind knowing your transactions are secure at Vallcha.
Is my personal information and payment secure when shopping on your site?
Yes, we use industry-standard encryption technology to protect your personal information and payment information.
What types of payment do you accept?
Do you offer Gift Cards?
Yes, we do offer Gift Cards at our store. Our Gift Cards make the perfect gift for a friend, family member, or loved one and allow them to choose their own special piece of jewelry. They are available in different denominations and can be redeemed both in-store and online. If you're interested in purchasing a Gift Card, simply visit our website or speak with one of our knowledgeable team members in-store.